Delivery & Returns

Delivery Costs & Timescales

Destination Cost FREE over Delivery within
UK Standard £3.50 £25.00 3-5 working days
UK Express £6.50 £100.00 Next working day
(order by 2pm)
Europe £12.50 N/A 2-6 working days
Rest of World £20.00 N/A 5-7 working days

Additional Delivery Information

  • You will receive an email when your order is despatched including details of how to track its progress
  • Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take longer than the timescales above
  • We are unable to deliver to PO Box addresses
  • Occasionally orders shipped to the USA may be liable for local Import Duty and taxes, which you will need to pay on delivery. We cannot be held responsible for these charges
  • We currently deliver to the following countries: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Netherlands, New Zealand, Republic of Ireland, United Kingdom, USA. Please contact us if you would like items delivered elsewhere and we will do our best to accommodate your request

Order Amendments & Cancellations

  • We are unable to add items to or remove items from an order once it has been placed
  • If you wish to cancel your order, please contact us as a soon as possible, as in some circumstances we may be able to cancel it if it has not yet been prepared for despatch

Returns & Refunds

  • If you’re not entirely happy with your order, then you can return it to us within 14 days of delivery for a full refund. Just contact us and we'll arrange your return for you. Returns are free of charge for orders delivered to the UK Mainland, but may incur a cost for orders delivered elsewhere
  • Also get in touch within 14 days of your order being delivered if any of the items in it are damaged or missing so we can arrange replacements to be sent
  • If you wish to return any items without contacting us first, please do so within 14 days of your order being delivered. Please ensure items are safely packed in their original packaging, with the original order paperwork (or confirmation email) and send them to:

    Create Serve Keep Returns
    Unit 28
    Heathfield Industrial Estate
    Stacey Bushes
    Milton Keynes
    MK12 6HP

  • We can't be held responsible for any items that go missing on their way back to us so please send any returns via a courier or recorded delivery